Dear KWHotel Users,

we would like to inform you that KWHotel software will no longer support the Windows XP operating system, starting this week. The upcoming BETA release will no longer start on this iconic system developed by Microsoft.

The upcoming stable release that will be provided to all KWHotel Users, will also be stripped from the Windows XP support – the minimum OS requirement is now Windows Vista.

Ending support for Windows XP will allow us to move KWHotel to the higher version of Framework environment, providing performance and stability increase as a result.

Dear Users,

We would like to inform you about our project of unifying booking confirmations into .FRX file format.

Why?

Because .FRX data format was implemented and systematically developed for KWHotel since the 0.46 version of the software. We want every User who purchased the service of “customized booking confirmation” in the previous format (.RDLC before standarization) to continue enjoying the benefits of these documents in KWHotel.

What next?

If you have received a customized booking confirmations and still use a previous data type (.RDLC), please contact us via email support@kwhotel.com. Please name your message:

“Standarization of document types”

Our support will contact you and provide a free service of switching the file format type.

How can I check which format of documents is currently used by my KWHotel software?

While editing a reservation, click in the window (1.) button -> “issue document” (2.) action will show the documents list.

First expandable point from the list of “Old booking confirmations” (2.) determines the old format of RDLC documents.

If expanded list contains other type or name of documents than shown on the screen (2. pointed by red arrow) it means that KWHotel could still use the previous file types (RDLC.) of booking confirmations.

Contact us : support@kwhotel.com-for free switch of those documents to FRX. data files. 

Dear KWHotel Users,

allow us to introduce you to Mr Paul, who agreed to help you present the automation possibilities offered by the KWHotel software. He is an experienced hotelier who has been using our software for many years now! 

Today’s animation depicts Mr Paul at the peak of his career. We hope that you will enjoy this form of video.

However, this is only the beginning of the journey! Our long-term goal is to show the full history of Mr Paul, starting from the moment when he first encountered the free version of KWHotel. This story will also be a full review of the possibilities of our program – in a simple and accessible form.

Have a nice watch! 

Dear KWHotel Users,

our Help Center has been updated with another article!  

If you have ever considered using the additional reservation statuses in KWHotel, now it is the right time.

Our latest entry describes in detail how to create such statuses, how to upgrade them to high-level ones and which reports can put these statuses to use.  

Dear KWHotel Users,

we are pleased to inform you that today KWHotel software has been certified for direct synchronization with Expedia!  

The opportunity to work with such a respected OTA makes us proud and excited. Expedia allows its visitors to choose an accommodation facility from a database of over 385 000 properties in 75 countries around the world. The average number of visits in their portal stands at 85 million page views per month!

Dear KWHotel Users,

Our current blog series related to customer relations is slowly coming to an end. Last week we have focused on rewarding the guests’ loyalty (https://kwhotel.com/…/loyalty-how-to-reward-it-with-your-g…/).

Today we are discussing the importance of Google Reviews in convincing your potential customers to choose your services over competition!  

Dear KWHotel Users,

Few weeks ago we have discussed how to keep your guests engaged with your business for an extended period of time . You can certainly recall such visitors in your property as well – but how do you reward their loyalty?

In today’s article, we will provide you several tips on how to show gratitude to your customers! 

Dear KWHotel Users,

if you manage several properties within a single KWHotel Pro software, you may be interested in transferring individual reservations from one property to another.

It is especially useful in cases where hotels are located in a close proximity and where guest transfers are a common practice.

How to use this function? Our video will explain it in less than a minute! 

Dear KWHotel Users,

Giving out keys to guests during check-in is a standard procedure in many properties.

Did you know that you can force KWHotel to remind you about handing over the keys? Watch our short video and see how to improve this process 

Dear KWHotel Users,

Recently we have discussed the first steps of crafting relationship with clients (https://kwhotel.com/…/establishing-successful-customer-rel…/).
Now we need to keep the momentum going – today you will learn 4 ways to extend your customers` engagement beyond the first reservation!