Dear KWHotel Users,

Building a customer relationship is a long-term process that requires continuous effort. To surround yourself with loyal clients, you must provide them with individual and targeted customer care.

Today we encourage you to read our latest article and find out how to build a relationship with the guest and what to keep in mind. 

Dear KWHotel Users,

if you frequently generate reports in the Logbook module, we encourage you to use the “Save as default” option. It remembers the currently selected fields so that next time you only have to select the date range. 

Find out more about the Logbook module in our Help Center!

Dear KWHotel Users,

Today we would like to bring your attention to a feature that has been available in KWHotel 0.47 for quite some time but not everyone is aware of its existence. 

We refer to the “Bank transfers” tab, located in the “Accounting” module. It allows you to insert information about money transfers that arrived in your hotel bank account. You will find there fields such as account number, date of operation or amount paid.

However, the most interesting function of this module is the possibility of connecting such bank transfer with an invoice issued in KWHotel. This helps you ensure that an invoice was created for every money transfer.

In the upcoming weeks we are planning to upload a Help Center article that will describe all features offered by this module. 

Dear KWHotel Users,

we invite you to watch a short video log about KWHotel workshops that were organized on the 30th of March in the Wersal Hotel in Zakopane, Poland.

The meeting went exceptionally well. We would like to thank all Participants and Partners – together we have created perfect conditions to share knowledge and experience! 

Dear KWHotel Users,

we would like to inform you that the ProfitRoom channel manager has updated its synchronization connection encryption to TLS 1.2.

As a result, next Tuesday (23.04.2019) a new update for KWHotel 0.47 is to be released. It will contain support for this connection encryption version. All KWHotel Users who own the ProfitRoom synchronization module, are highly encouraged to download this update as soon as it is released. The update is necessary to ensure proper synchronization.

The TLS 1.2 connection encryption will not be supported in the former KWHotel versions (0.46 and lower) – if you synchronize with ProfitRoom using such version, please contact us immediately to update your KWHotel to the 0.47 version.

Dear KWHotel Users,

We invite you to join us on Facebook! Always fresh news and hints related to your property management software. 

It is also a place where upcoming events, webinars and planned releases are announced first.

Dear KWHotel Users,

last week we brought you some tips on how to gain better reviews for customer service.

Receiving higher scores for customer service!

Dear KWHotel Users,

new articles made their appearance in the Help Center.

We highly encourage you to check the article related to resource reservations. If you haven`t had an opportunity to use this module yet, it is worth reading about. 

Another article was prepared for those hoteliers who have just started working with our software – we updated entries related to creating a room base. They now include the logic and functionalities introduced in the 0.47 version.

Both entries can be found in https://kwhotel.com/en/help.
Resource reservations are located in the “Reservations” category.
Room base is explained in the “Rooms” category.

Of course our work continues with the KWHotel Help Center – we will keep you updated on the progress. 

As for now, we wish you a wondeful weekend!

Dear KWHotel Users,

Last week we have added two articles to our Help Center at kwhotel.com!

The first one describes functionalities available in the Tools > Configuration module. More than 90% of options is covered, with the remaining ones to be updated later.